1. In case the customer does not notify the customer in writing that he has missed the beginning of the purchased service and will accept it later, the Agency shall be entitled to cancel all reservations made on behalf of the customer after 24 hours. No refunds shall be made to Customer during such cancellations.

  2. If this booking is in the scope of the campaign / early sale, the booking cannot be canceled or changed under any circumstances.

  3. When the customer requests cancellation or cancellation up to 15 days before the start of the service, the entire amount paid shall be returned to him. However, the visa fee is not refundable if a visa is received for travel abroad. If the customer cancels the contract 15-7 days before the start of the service, the customer agrees and undertakes to pay 35% of the cost of the trip and the entire payment to the Agency as a full repayment of less than 7 days. The date changes made by the customer are subject to cancellation.

  4. In case of cancellation / transfer of the discounted service, the Customer agrees and undertakes to pay 50% of the service fee up to 7 days prior to the start of the service and to pay the entire service fee to the Agency less than 7 days. In case of cancellations of the reservations made, due to cancellations of the respective hotels and airline companies due to cancellations, no payment shall be made from the Agent or without any request from the Agent of the Agency, in accordance with the terms of that ticket / airline or hotel. can be requested.

  5. The customer has purchased the tour, hotel etc. If it is not possible to continue the program, at least 7 days before the departure date, the Agency will inform the Agency of its reservation, tour, hotel and so on. may be transferred to a third person who will meet all applicable conditions. In this case the hotel, tour etc. Persons transferring and transferring are jointly responsible for the payment of the balance against the Agent and any additional costs incurred. Transfered hotel, tour etc.

  6. Customers who have completed the visa procedure will not refund the visa fees. Hotel, tour etc. If the customer takes over the visa responsibilities will be their own. In cases where it deems necessary, the Agency may cancel the tours that it has declared or recorded on the condition of notifying the customer partially or completely before the start of the service. During the same period or during the service, the supplier may change the order of visiting the hotel names, the means of transportation and their places of movement, the places indicated in the program and places shown as places to visit. If the customer does not accept these changes and cancellations for justified reasons, he / she has the right to cancel the reservation and to refund the services that are not consumed. In this case, the Customer is not entitled to compensation.

  7. The reservation can be canceled without a reservation if the customer or his first-degree relatives document the disturbances and obstacles that prevent him from working for 10 days in a full-fledged state hospital. In cases where the report cannot be documented or documented, the Client will not be able to make any claims. All deductions and other payments received are the requests of hotels or tour operators and are not related to the Agency.

  8. In case of room type changes, customer additions and customer withdrawal requests, the campaign’s campaign and payment terms are updated according to the conditions of the day of the change. For bookings of two or more people, if the name of a person changes, the campaign and payment terms of the booking will be updated according to the conditions of the day of the change. Single (single) stays are subject to cancellation of name change.

  9. In the case of any changes to be made after the first change, a transaction fee of 50-TL / per person is charged for each transaction.

  10. Modification, cancellation and so on. In cases where the Agent assumes no responsibility.

    WRITE TO WANGLE

    The customer has the right to withdraw within 7 (7) days from the date of validity of this contract for the performance of the service subject to the contract or the person he / she shows. In order to use the right of withdrawal, it is mandatory to notify the Agency in writing by fax or e-mail. In case of the exercise of this right, the invoice of the service provided to the Customer or the use of the third person, the original of the tour registration forms shall be submitted to the Agency. The service fee is returned to the Customer within 7 days of the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations cannot be returned.